Returns will only be accepted if you contact us within 10 days of receiving your order. To complete your return, simply contact us via email at masterlash.com to receive a RMA Number. You must postmark the return package within 10 days of receiving it to qualify for a return. Items not postmarked within this time frame will be refused. Items without an RMA Number will be refused. Items must be in the original packaging to qualify for a return!
Refunds (if applicable)
Once your return is received and inspected, we will promptly send you an email to notify you that we have received your returned item.
Shop MASTER LASH™ is no longer liable once your package shows as delivered to the address the customer provides.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, please allow 3-7 business days before your refund is officially posted. Next contact your bank.
If you’ve done all of this and you still have not received your refund yet, please contact us.